The Service Case Manager is the ambassador and voice of KARL STORZ. The primary responsibility of this position is interaction with internal and external customers concerning medical device repairs and generation of repair associated information and reports.The position must maintain smooth and timely flow of repairs and customer inquiries.Coordinators must continually ab

Participates in the investigation and assessment of potentially reportable events Gathers, reviews, and analyzes data and documentation, performing product surveillance within North America for potential corrective action and continued improvement/product excellence. Reviews, evaluates, and interviews appropriate people regarding product complaints relative to the identit

The position will support the following areas of the business Production, Logistics, Global Supply Chain, Quality Control, Demand and Supply Planning and Project Management. The role will collaborate closely with Finance/Accounting, Compliance, Quality and Regulatory as well as the Strategy & Transformation Office. The role will be primarily responsible for the establishm

KPIs This position will be measured on the following Key Performance Indicators (KPIs) Metric Description Revenue Manage to meet or exceed assigned goals for revenue. Assigned annually Profitability Support achievement of overall gross margin targets > 32% collectively within designated region Technical Experts Meet national standards for change orders Operational Process

Responsible for verification of purchased and in house manufactured products to ensure conformance to process and product requirements. Such verification can include inspection, test and audit functions or some combination thereof. II. MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS High school graduate or equivalent. 3 5 years' experience in Quality Control or in a m

Facilitate root cause investigations and developing corrective and preventive measures. Carry out the effectiveness controls. Monitor and track measures and CAPA phases. Ensure complete and adequate documentation of the CAPA. Manage and moderate CAPA team meetings. Provide guidance and direction of the CAPA systems Body of Knowledge. Provide subject matter expertise, lead

Key responsibilities will include, but may not be limited to Face to face client support, including Operating Room, Sterile Processing Department, and Biomed Daily maintenance and management of the client's KARL STORZ devices Maintain the instrument sets so they are always in excellent working order and ready for use; keep repairs and replacement equipment expenses within

Responsible for staff development to ensure associates are multi skilled within the business unit.Responsible for sustaining a continuous improvement work environment with a focus on employee motivation, quality, efficient delivery systems, elimination of waste, cost reductions, safety and employee engagement.Plans and coordinates work activities for the applicable shift

OR1 Field Operations Manage and oversee all escalated technical installation and service issues. Engage horizontally with OR1 verticals Customer Success, Product Deployment, Performance Support and Governance to dimension escalated issues, formulate strategy, and execute actions for resolution. Serve as lead representing OR1 field operations in client engagements. Drive c

Provide excellent customer service by ensuring that support services are delivered to meet business partner needs and expectations. Adhere to and promote Service Desk policies and procedures. Work with business partners to collect information pertaining to requests/incidents. Log call tickets accurately and completely using the ticketing system. Resolve tickets as capable

This position serves as a central connection between internal KSEA departments and field sales. A Sales Support Coordinator I , is a self motivated, resourceful, team player committed to reaching organization objectives. The position is expected to consistently provide exceptional internal support, as well as represent the needs and goals within the organization to ensure

Effectively consult, manage and sell the complete range of KARL STORZ Urology & Gynecology endoscopic products, solutions and services to meet customer requirements as well as KSEA growth targets within a defined territory. As a U/G Sales Executive, you represent KARL STORZ as a product/market/solutions oriented consultant at all sites of care; to include hospitals, surge

Contributes to the execution of corporate strategy and shapes business initiatives based on a deep understanding of the organizational business model, technical landscape and sources of competitive advantage; collaborates with internal and external partners to identify best practice and innovative uses of technology that can drive sales velocity and development of strateg

Effectively consult, manage and sell the complete range of KARL STORZ Urology & Gynecology endoscopic products, solutions and services to meet customer requirements as well as KSEA growth targets within a defined territory. As a U/G Sales Executive, you represent KARL STORZ as a product/market/solutions oriented consultant at all sites of care; to include hospitals, surge

Logistics Center Associates are expected to support and contribute to the KSEA continuous improvement (LEAN) culture. Logistics Center Associate I's are generally responsible for material handling and processing within the Logistics Center, utilizing fundamental SAP transactions. You will be required to adhere to established safety, quality, productivity, and continuous i