The Cardiac Imaging department is an important part of care of the Benderson Family Heart Center. Our clinicians in the Division of Cardiac Imaging use state-of-the-art techniques to get incredibly detailed information about heart structure and function. This evaluation plays a key role in forming treatment plans tailored to each patient's condition and producing the best outcomes. Learn more about the Division of Cardiac Imaging here.

The Patient Experience Representative I will be responsible for:

• Patient Encounter Management:
  • Providing single point of contact for families to schedule required appointments during visits to BCH. May assist in coordinating appointments across multiple disciplines.
  • Collaborating with referring providers and practices, including assisting in coordinating second opinion requests and records reviews.
  • Obtaining required authorizations to compile patient and staff schedules.
  • Scheduling patients and supporting the patient encounter, including scheduling studies and lab tests.
  • Placing patient reminder calls.
  • Obtaining prior authorizations as needed.
• Administrative:
  • Providing direct administrative support to several providers in the Cardiac Imaging Division.
  • Maintaining personal calendars for physician/supervisor(s).
  • Scheduling meetings, programs and events. Reserving meeting locations, ordering supplies and equipment and preparing agendas. Preparing travel arrangements.
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.
  • Providing routine clerical support as needed.

To qualify, you must have:

• High School Diploma / GED required; Bachelor's degree preferred
• Previous customer service or administrative experience preferred
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Ability to work with diverse internal and external constituencies