Chief Data and Analytics Officer

The CDAO will be responsible for driving business value creation, business-led governance, and the data-driven enterprise. The CDAO will oversee the data operations, data quality, data analytics, and data governance functions, and ensure alignment with the organization's vision, mission, and goals.

The ideal candidate will have a proven track record of leading data and analytics initiatives, managing data teams, and delivering data-driven insights and solutions. The candidate will also have extensive experience and expertise in CRM systems, tools, and best practices, and be able to leverage CRM data to enhance customer experience, retention, and growth.

Responsibilities:

• Develop and execute a central data strategy that supports the organization's growth, innovation, and competitive advantage.

• Assess and improve data and analytics infrastructure, platforms, and solutions that enable data collection, storage, management, accessibility, and usability across the organization.

• Establish and maintain data quality standards, policies, and procedures that ensure data accuracy, completeness, timeliness, and consistency.

• Foster a data-driven culture and empower business leaders and stakeholders, provide them with data and insights that support decision-making, strategy, performance, and measurable business outcomes.

• Oversee the data governance and security function, and ensure compliance with data privacy, ethics, and regulations.

• Manage and mentor the data and analytics team, and provide guidance, direction, and support for their professional development and career growth.

• Collaborate with the C-suite and other senior leaders to identify and prioritize data and analytics opportunities, challenges, and needs, and provide strategic recommendations and solutions.

• Leverage CRM data and analytics to optimize customer acquisition, engagement, retention, and loyalty, and enhance customer experience and satisfaction.

• Implement and maintain a Customer 360 view that provides a comprehensive and unified understanding of the customer across all touchpoints and channels.

• Leverage emerging technologies (AI/ML) and advanced analytics to generate predictive insights and recommendations that enable sales and service teams to work smarter and faster for their customers.

• Stay abreast of the latest trends, technologies, and best practices in data and analytics, and evaluate and adopt new tools and methods as appropriate.

Qualifications:

• Demonstrated expertise in enterprise data strategy, management, and governance, CRM systems, tools, and best practices, with a proven ability to leverage CRM data and analytics to drive measurable business outcomes.

• Strong knowledge and skills in data operations, data quality, data analytics, data governance, and data security.

• Excellent communication, presentation, and interpersonal skills, and ability to communicate complex data and analytics concepts to technical and non-technical audiences.

• Strong strategic thinking, problem-solving, and analytical skills, and ability to translate data and insights into actionable recommendations and solutions.

• High level of creativity, innovation, and curiosity, and passion for data and analytics.

• Experience in leading and managing data and analytics teams and developing and retaining talent.

• Experience in working with cross-functional teams and stakeholders and building strong relationships and partnerships.

#LI-AB1

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email toApplicantAccommodations@gartner.com.

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.