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BH Job ID: 693
SF Job Req ID: 9176
Job Title: Inside Sales and Service Representative
Location: We have 3 office locations the candidate can reside and work out of.
- East Syracuse, NY office
- Buffalo, NY office
- Edison, NY office
About us:
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.
Job Summary:
This is an Inside Sales & Service Representative - Parts (ISS) position based out of the Marlborough MA branch office. The role includes inside sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. Additionally, this role is responsible for maintaining a warehouse, coordinating shipments and controlling the branch inventory.
Responsibilities:
- Handle customer requests for aftermarket parts. Generate quotes, follow up with customers, and outside sales team to ensure quotes become orders. Manage these orders to ensure delivery schedule is achieved.
- Act as key point of contact to the customer through the sales lifecycle.
- Proactive outreach to potential customers. Develop and maintain relationships with key vendors.
- Oversee warehouse operations including environmental health and safety compliance, warehouse organization and cleanliness.
- Manage branch office inventory. Maintain inventory stocking levels. Perform inventory counts as required.
- Coordinate freight shipments and deliveries to and from the branch office.
- Pick pack and ship items to customers from the branch office.
- Maintain all paperwork in accordance with company policies.
- Other duties as assigned
Basic Qualifications:
- 3 to 5 years work experience
- Associates degree required. Bachelor's degree preferred
- Industrial equipment part sales / rental coordination preferred
- Strong communication and time management skills
Travel & Work Arrangements/Requirements:
- This role is located in one of our 3 location. The candidate can reside in any of these locations: East Syracuse, NY location. Buffalo, NY location. Edison, NY location. It may require occasional travel for trainings.
SIP Eligible Role:
The total pay range for this role, including incentive opportunities, is. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.
What we offer:
At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.
- Medical and Prescription drug plans
- Wellness and Chronic disease management programs
- Dental, vision, life/AD&D insurance
- Short- and Long-term disability
- Health Savings Account
- Flexible Spending Account
- Parental Leave
- Employee Assistance Program
- Discount Program
- Employee Stock Grant
- 401k plan with a company match
- 3 weeks of paid vacation and 11 paid holidays throughout the calendar year
- Voluntary benefits include legal, accident, and critical illness protection
At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.