At Capital One, we think big and do big things. We are a high-tech company, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers.
As a Senior Manager Project Manager and a Salesforce Product Owner, you will lead the evaluation and execution of new Salesforce Small Business intent that improves business efficiency, improves customer experiences and drives financial results. Our small business team is looking for someone who has a bias for action and is insightful, resourceful and self-motivated. We want to meet you if you are excited about assessing processes and identifying and building new Salesforce solutions that support our Small Business sales objective.
In this role, you will drive strategy and execute on high priority projects within Small Business Bank. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. As you and others assess processes and identify new intent, you will manage the backlog and groom the work for execution by the Salesforce sprint teams.
Responsibilities of this role may include:
- Identifying and defining new intent for Salesforce users
- Driving process improvements using Salesforce Sales, Service and Marketing Clouds remaining focused on desired customer outcomes
- Conducting user research to assess real opportunities and inform designs
- Maintaining a healthy backlog and regularly prioritizing backlog as business evolves
- Work with various stakeholders to establish roadmaps in ambiguous context
- Helping team to remove impediments using a strong problem-solving approach - knowing when to escalate
- Designing and producing metrics used to measure efficiency and effectiveness of capabilities and features
- Providing subject matter expertise on business processes
- Developing Salesforce expertise and assist team with certain Salesforce capabilities
We are seeking a dedicated, disciplined, process focused professional who excels in a team environment. This individual will have demonstrated that he/she can improve company processes and develop solutions resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence stakeholders at multiple levels of the organization. The individual will need to demonstrate a blend of strategic and tactical thinking and creative and analytic reasoning. Attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong communication and leadership skills and be able to work across teams to enable flawless iterative execution of salesforce and process improvement projects. The individual should have the ability and passion for learning Salesforce and related emerging technologies needed for the delivery of great features and solutions.
Bachelor's Degreeor military experience
At least 5 years of experience in Project Management
At least 1 year of experience with Salesforce.com
At least 3 years of experience with Agile methodology
At least 3 years of experience in Product
At least 3 years of People Management experience
8+ years of experience in Project Management
2+ years of experience with Salesforce.com
5+ years of experience with Agile methodology
LEAN, Six Sigma or Business Process Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).