Patient Service Specialist Job ID 283613 Location US CT Bristol Experience (Years) 1 Category Administrative Administrative Services Street Address 255 North Main Street Company Select Physical Therapy Position Type Full Time Overview When patients enter our center in Bristol, we want them to have an exceptional experience starting at the front desk. That's where you come

Position Summary Pay Rate Min $11.00/Hour Max $16.50/Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in t

Patient Service Specialist Job ID 281988 Location US CT Sharon Experience (Years) 1 Category Administrative Administrative Services Street Address 50 Amenia Road Company Select Physical Therapy Position Type Part Time Overview When patients enter our center in Sharon, we want them to have an exceptional experience starting at the front desk. That's where you come in. As a

Position Summary Pay Rate Max $16.50/Hour Min $11.00/ Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in

Position Summary Pay Rate Min $11.00/Hour Max $16.50/Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in t

Position Summary Pay Rate Min $11.00/Hour Max $16.50/Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in t

Position Summary Pay Rate Min $11.00/Hour Max $16.50/ Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in

Position Summary Pay Rate Max $16.50/Hour Min $11.00/ Hour Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in

Summary Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Essential Duties and Responsibilities Provides quality customer service to customers by providing one on one attention to detail. Understands and applies knowledge of basic patient transport concepts, infection c

Make outbound calls for appointment scheduling requests for medical services Schedule appointments in practice management system in accordance with triage guideline, scheduling protocols and patient preferences Make outbound calls to eligible patients Recommend next best actions or cross promotional opportunities to patients and provide education on appropriate additional

1. Manages Call Center operations, formulating and implementing operating policies, programs, and procedures (including scripting) to measure and drive operational performance. 2. Participates in the selection, training, and motivation of employees; makes effective recommendations regarding hiring, terminations, discipline, and changes in employment status. 3. Conducts re

1. Ensures the patient's safety and dignity during their assigned shift. 1.1 Maintains continuous visual contact with the patient at all times. 2. Practices proper communications and customer relations skills to ensure patient satisfaction. 2.1 Identifies self to the patient's assigned nurse and receives report on the patient, at all times. Qualifications EDUCATION High S

1. Service Excellence Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel. Adheres to the "I Am YNHH" service excellence pledge. 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, plea

1. Registration Initiates and completes patient visit information in accordance with YNHH department protocol. 1.1 Collects necessary patient demographic and insurance information when completing the registration process. 2. Scheduling Accurately and promptly schedules patient appointments per department standards. 2.1 Schedules patient appointments by obtaining all neces